Obtaining Information From Exetel (1/10/08)Logging Faults With Exetel 24 x 7 x 365If you have internet access, the fastest way to resolve any problem with your Exetel service is to open a fault ticket online. This can be done 24 hours a day, 7 days a week. You can also open a ticket by giving us a call and following the specific instructions given to you. Your ticket number will automatically open a fault within the Exetel fault resolution process and you will be given a ticket number by email soon after concluding your call. With the ticket number you can, if you have internet access, check on the progress/resolution of your problem. To open a ticket online, go here: |
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Call: (02) 9927 1000 OR Call: 1300 788 141
Contact Telephone Numbers
(Business Days, 8.30 am to 9.30 pm Eastern Standard Time and Eastern Summer Time)
(Week Ends And Public Holidays 12.30 pm to 9.30 pm Eastern Standard and Eastern Summer Time)
Residential & Business Support/Sales
Phone (Sydney Users): (02) 9927 1000 Phone (National): 1300 788 141 Fax: (02) 9964 9318
Residential Support Email: residentialsupport@exetel.com.au
Residential Sales Email: residentialsales@exetel.com.au
Corporate Sales Contacts
Telephone: (02) 9927 1040 Fax: (02) 9964 9318 Email: corporatesales@exetel.com.au
Exetel SHDSL and Ethernet Support Contacts
Telephone: (02) 9927 1050 Fax: (02) 9964 9318 Email: corporatesupport@exetel.com.au